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Metrics for Today’s Leader (3 Credits)

MSOL 615

The foundation of this course is the application of metrics to performance improvement and process reengineering. The balanced scorecard, as well as other metrics approaches, are the key elements of this course. Students will learn the essential tools and technologies required for this effective leadership technique.

Course Outcomes: 
  • Assess organizational performance through the use of metrics.
  • Construct metrics beyond the traditional data sources of financial and process information.
  • Distinguish between the concepts of the strategy map, balanced scorecard, key performance indicators and operational dashboards.
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