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Leadership Communication and Coaching Essentials (3 Credits)

MSOL 605

This course focuses on the persuasive communication techniques and strategies that can be used when one must or chooses to rely on influence as opposed to formal authority. Situations include: how to gain commitment, how to overcome resistance and how to effectively manage conflict. Students will use their organizations as cases, employing communications technologies as appropriate. The role of ethics is considered throughout. Prerequisite - MSOL 601 or permission from Instructor.

Course Outcomes: 
  • Understand the complexities of the communication process, including the various barriers to effective communication, and know how to overcome them.
  • Identify different audiences’ needs and tailor your communications accordingly.
  • Listen and speak in a way that fosters positive interpersonal relationships in the workplace.
  • Communicate effectively through storytelling.
  • Improve your public speaking skills.
  • Foster your self-awareness of, and critically assess, your communication style.